Returns & Exchanges

At POOTOO, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution.

1

Initiate Your Request

Log into your POOTOO account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA).

2

Package with Care

Place the items back in their original packaging, ensuring all hardware, assembly instructions, and protective padding are included to prevent damage during transit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.

4

Inspection and Refund

Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing